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Inbound Call Planner
Improve customer experience with a flexible call plan which you control via the web. Call Planner offers online management providing you with complete control over your inbound calls. You have access to unlimited moves and changes via the web in real time, including the ability to change your:
- Time / Day of Week plan
- 'Out of Hours' voicemail delivery method
- ‘In Hours' up to three target options can be defined, backed up by your voicemail or the Voicemail to Email service.
- 'Out of hours' voicemails can be delivered to your voicemail number or the Voicemail to Email service.
For a fee, additional modules can be included. These are Call Record, Mid Call Transfer and Vision, a Call Statistics package. - Choice of Totem access numbers:
0800 Freephone
0845 Local Rate
0870 National Rate
0871 Special Rate
07 Personal Numbers
09 Premium Rate Numbers
The benefits
- Get your calls where you want them, when you need them.
- Minimal set-up cost which means a rapid return on investment
- No costly hardware to procure and maintain
- Increased accessibility as you can provision your moves and changes wherever you have an internet connection
- Built in disaster recovery
- Enhanced revenue stream*
* If you use a non-geographic number which offers a rebate, e.g. 0870 National Rate