Inbound Call Manager
Call Manager offers online management providing you with complete control over your inbound calls. Call Manager enables you to configure welcome and Virtual Receptionist announcements during service set-up*, so you can tailor the product to your specific business requirements. You have access to unlimited moves and changes via the web in real time, including the ability to change your:
- Time/Day of Week plan
- Single layer, Virtual Receptionist with up to ten target options
- Up to three target options for each Virtual Receptionist option
- 'In Hours' the service is backed up by your Voicemail Service
- 'Out of Hours' voicemail delivery method, to your Voicemail Service. For a fee, additional modules can be included. These are Call Record, Mid Call Transfer and a Call Statistics package
- Choice of access numbers:
0800 Freephone
0845 Local Rate
0870 National Rate
0871 Special Rate
07 Personal Numbers
09 Premium Rate Numbers
The benefits
- Get your calls where you want them, when you need them
- Minimal set-up cost which means a rapid return on investment
No costly hardware to procure and maintain - Increased accessibility as you can provision your moves and changes wherever you have an internet connection
- Built in disaster recovery
- Each potential customer is given a professional first impression of your organisation
- Choice of message retrieval. The message can be received as an email or accessed online via an Audio Server
- Enhanced revenue stream**
* Any announcements will need to provided manually.
** If you use a non-geographic number which offers a rebate, e.g.0870 National Rate
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