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What is IP Telephony
IP Telephony offers new types of applications to improve business processes and new ways of working.
Voice over IP (VoIP) is the underlying technology for IP Telephony and has many uses in the business world; if you think IP Telephony is just about free calls over the IP network think again! 
The convergence of voice with data and IP-based services on a single network offers new types of applications to improve business processes and new ways of working. IP Telephony enables businesses to integrate their business processes with their communications to improve efficiencies.
IP Telephony provides mobile and home workers with all the features functionality they'd have at the office; it provides call centre agents with instant access to customer information
IP enables a single network to handle all communication needs - voice, data and multimedia services across IP networks of all types; from home networks to business intranets, to the internet and the World Wide Web. IP means one network to manage for all communications over all office locations.