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How it works

Here are the six disciplines that cover the essential bases of Business Continuity and Disaster Recover:
Business continuity: Keep the business running, regardless. An alternate means of maintaining telecommunications (phone service) like VoIP can make your crashed phone system totally transparent to your customers.

Business recovery: Get back up to speed after an incident. Communications speeds the bounce-back and gets the word out that you're still operational. Communications contingencies such as self-diagnosing servers that transfer their functions over to a backup automatically minimize what otherwise would be a major failure.

Crisis management: Prepare to handle an incident efficiently. Communications makes the measures more effective. Having an intuitive operating system running the phones means that you are already two steps ahead in anticipating what your customers are going to need when they dial you up.

Disaster management: Prepare to handle a disaster efficiently. Communications makes the preparation uniform. If an incident is already being called a disaster, it means that the fan is already covered in muck and we are going to require a well constructed communication system to stand up to the abuse of a 300% increase in use over the next 72 hours. Communications and software systems are already the life blood of many companies. Everything else can die on the vine at the outset of an incident, but the phones must work.

Disaster recovery: Revive and repair the business after an incident. Communications coordinates the effort. Okay, we cleaned most of the muck off the fan. Now we need to use our communications resources to perform the fixing and keep everyone in the loop and not waste time trying to use a bunch of strange numbers and goofy telephone codes.

Emergency planning: Be realistically (but thoroughly) prepared. Communications keeps everybody on the same page. Good communications is just that. It is the proper transmission of solid information over uncompromised channels to accurate and designated targets. Sounds like a war tactic doesn't it? Emergency planning is indeed preparation for war.