Managing a complex mix of voice and data over a single connection requires skill. G3://4D offers a low cost, managed service that gives you total control. Offered as a suite of managed services, G3://4D takes traditional three-dimensional maintenance to a new fourth dimension.

Traditional telephony, although feature rich and robust, was proprietary and hardware led. The telephony maintenance support was a break/fix support service offering hardware support, with a choice of SLAs. If there was a problem, an engineer was sent to site fixed the fault, usually with replacement hardware.

Technology has evolved but the maintenance support service has remained break/fix; hardware, software and helpdesk support with a choice of SLAs. With technology being software led, open standards, multiplatform and multivendor, the complexity of the system has increased so it’s no longer a case of sending an engineer to site to swap out hardware. Managing a complex mix of voice and data over a single connection requires skill but the level of service you receive still remains a reactive service.

G3 has broken the mould and launched G3://4D, a proactive support service. G3://4D is a managed service that focusses on preventative support as opposed to reactive. G3 is able to monitor your entire communications network and resolve issues before they are business affecting. Network analysis goes deeper, service levels go higher and problems are predicted before they appear. Real time reporting and business process mapping isolate and prioritise problems instantly.

Harnessing groundbreaking developments in dependency-modelling, business alignment and network forensics, G3://4D penetrates deep into your network to identify potential problems and manage them according to business priorities. With unprecedented insight, G3://4D seeks to prevent rather than resolve problems, reducing the deployment of engineering resource and cutting the total cost of service delivery.