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Support

G3 Helpdesk - 0845 612 1400 

The G3 helpdesk provides a unique service which will give you peace of mind over your communications technology. By using our helpdesk services, which include Single Point of Contact, Remote Diagnostics, Health Checks and Moves and Changes, we can help you maximise your investment.

The G3 Helpdesk is available as standard to all G3 maintenance customers. Manned by experience engineers, the helpdesk will, in 85% of cases, either talk you through the issue or dial in remotely to carry out your requests. In the event that the problem cannot be resolved remotely, G3 will arrange for a field engineer to resolve the issue onsite.

The Helpdesk is available for faults as well as user guidance, information on systems features and programming assistance. The team is able to carry out remote diagnostics - and in the majority of situations diagnose and rectify a fault or situation remotely. This is a vital element of our specialist post sales service as we are able to evaluate a situation and provide detailed reports to both customers and field engineers.