Nortel Maintenance

G3 Telecommunications (Avaya Platinum Business Partner) is a leading IP Telephony and Unified Communications company and has been designing, installing and maintaining Avaya Enterprise phone systems for many years.

Following Avaya's acquisition of Nortel, G3 is delighted to announce that it has now added the Nortel Enterprise products to its portfolio and is providing maintenance support services for Nortel. G3 has access to the largest number of Nortel engineers in the UK and can provide maintenance on both Meridian and CS1k systems.

If you would like to us to provide a maintenance quote please send your Site ID information to nortel@g3-tel.com and we'll come back to you with a quote and also provide feedback and make recommendations any out of date software/hardware.

To access your site ID information please follow these instructions (PDF).

G3 has 5 maintenance packages, please let us know what type of cover you'd like us to quote for:

Basic

Remote response
Cover 09.00 to 18.00 Monday to Friday

Standard

4 hour remote response
Next business day onsite response
Cover: 09.00 to 18.00 Monday to Friday

Standard Plus

8 hour onsite response for minor faults
4 hour onsite response for major faults
1 hour remote response
Hardware replacement
Cover: 09.00 to 18.00 Monday to Friday

Elite

1 hour remote response
8 hour onsite response for minor faults
4 hour onsite response for major faults
Hardware replacement
Cover: 24 hours Monday to Friday

Elite Plus

1 hour remote response
4 hour onsite response
4 hour hardware replacement
Cover: 24 hours 7 days a week

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