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Implementation

Installation & Project Management

The G3 management team has been responsible for the successful installation of over 1000 Avaya enterprise phone systems. This unparalleled experience underpins G3's installation and project management methodology. We believe there are three essential ingredients to successful project management, as follows:

1. Experience
You will be given an experienced Project Manager to manage your installation. The Project Manager's first task will be to put together a project plan and, once approved, select a Project Team with the appropriate experience and skill sets to meet your requirements. To ensure continuity, the Project Manager will remain with your company for the duration of the installation and for any subsequent projects.

G3's installation engineers have a minimum of five years' field experience and, in addition to being Avaya specialists, possess skill sets covering: IP and converged technologies; data networking; voice technologies; collaboration; CTi; contact centres; LANs and WANs; security; wireless; and mobile working. Above all, our engineers seek to work closely with our customers to ensure our solutions are tailored to their exact requirements. For smaller projects our engineers can be hired at a specific hourly or daily rate as required.

2. Proven methodology
G3 uses a structured project management methodology as its core approach to client installations. Of course, we recognise that no two installations are the same, so the approach remains flexible enough to accommodate different situations and challenges. However, for a typical delivery, the G3 project management methodology consists of seven broad stages with a measurable output at each stage, as follows:

In addition, our Project Managers undertake a thorough risk analysis before installation. This covers key risk areas including: health and safety; physical considerations such as cabling, the comms room, and power supplies; hardware, software and network design issues; third parties; programming; and training.

3. A commitment to get things right
Customers can understandably be nervous about implementing new communications technology given its mission-critical nature. To help provide peace of mind, G3 is particularly thorough in the way it tests equipment and customers' on-site network capabilities prior to any installation.

Pre-staging: For example, G3 has a fully-equipped test lab at its London office to enable full bench testing and pre-staging to be carried out.

In addition to the pre-staging tests, we also carry out on-site ‘acceptance testing' (with the customer in attendance) to ensure that the configuration and performance of the equipment meets expectations. Tests include LAN functionality, voice system (basic and advanced features), messaging, and desktop integration.

Network readiness: It is essential that the customer's network infrastructure is able to support IP telephony. To do this, G3 will carry out a full network assessment designed to provide assurance to Avaya customers that their data network is capable of supporting VOIP applications before the installation of any IP telephony solution begins. This network assessment covers two distinct phases:

Phase One - design and configuration: Within the context of current VoIP best practice, G3 considers the design of the customer's current network to determine if significant issues exist that must be dealt with prior to deploying the newly proposed VOIP solution. This phase would be carried out in conjunction with the customer's own technical team.

Phase Two - testing: The test phase will follow the implementation of any network enhancements identified in phase one. We will rigorously test the LAN and WAN network environments to measure specific QoS-related issues such as delay, loss and jitter to ensure these are within the recommended parameters for the successful deployment of IP telephony. Only then will the system installation commence.