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Avaya Product Information

The Avaya Aura Communication Manager is comprised of a number of individual system components, described below. Because it uses open-standards architecture, software and communications devices from other manufacturers and developers can easily be integrated to create a bespoke solution to meet exact customer requirements. It also has a number of security and resilience features embedded within its design to ensure reliability and safety for mission-critical operations.

Software

Avaya Aura Communication Manager Software provides a platform for the deployment of unified communications. Designed to run on a variety of Linux-based media servers, it uses open-standards based SIP, H.323 and other industry standard protocols to create a framework capable of orchestrating all applications and systems across your network.

Sitting at the heart of a distributed network of media gateways, it provides centralised call control for all types of analogue, digital, and IP-based communications traffic. It has several advanced applications built-in, including mobility, call centre, and advanced conference functionality. And it has a variety of security features to guard against attack, such as Gateway Access Security and media encryption.

Media Servers

Avaya's media servers provide scalable building blocks to create fully-customised communications solutions. They are Linux-based to provide a robust and reliable application platform to support distributed IP-networking and centralised call processing across multi-protocol networks. All Avaya servers support industry-standard call control, management functions, quality of service (QoS), and support IP, digital, and analogue endpoints.

The servers are also fully-survivable to provide enterprise-wide disaster recovery, and in the event of an outage can maintain a dial plan across your network and capture vital information such as call detail records. For even greater resilience, additional survivable servers can be strategically placed around your network to provide remote back-up in the event of a main server failure.

Media Gateways

Avaya's Media Gateways provide a scalable and secure platform for delivering voice, data, fax, video, and messaging across your network. They extend Communication Manager features and applications to branch offices and, with the addition of a server blade, can deliver full-IP telephony services to a remote branch or mission-critical facility. All main parts are hot-swappable, meaning they are easy to replace thus minimising maintenance costs and downtime.

The Media Gateways deliver a variety of voice survivability options to help ensure that the branch can continue to function normally in the event of a network outage. They also encrypt voice traffic and signalling over the IP network to prevent eavesdropping.

Communication Devices

With its open-standards architecture, the Avaya Aura Communication Manager integrates with virtually any commonly-used communication device. Whether they use desk phones, mobiles, PC soft phones, home phones, or PDAs, your users will get access to the Communication Manager's powerful applications and features.

Thanks to this flexibility, users will enjoy the same telephony experience wherever they are located, and all your communications will have a single corporate identity. Finally, each device is easily configured and managed centrally via the Communication Manager platform.

Management Suite

The Communication Manager comes with an integrated management suite that provides a clever set of tools to simplify system administration, provisioning, network monitoring, and fault and performance management. The easy-to-use, Web-based interface helps to get systems up-and-running fast and keep them optimised, thus saving time and money. Popular tools include:
Avaya Fault & Performance Manager: provides a map showing the status and performance of the devices on your network. It can alert you (or the G3 Helpdesk) when voice system faults or performance issues occur.
Avaya VoIP Monitoring Manager: allows you to visualize the real-time operation of VoIP systems including QoS data, such as jitter, round-trip time, and packet loss, and it provides tools to isolate or troubleshoot problems.
Avaya Converged Network Analyser (CNA): provides visibility into the performance of voice and data IP paths across a network. Also compares business policies with real-time data to produce avoidance or corrective behaviours.