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About Witness

Witness Systems is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's unified Impact 360^TM platform for workforce optimization (WFO) operates across TDM, IP and mixed telephony environments, and is primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations. The solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty.

Witness solutions enable you to:

• Capture 100 percent of customer/caller interactions
• Record, store and replay contacts in their entirety
• Establish and quickly adjust recording parameters to reflect the evolving needs of your business
• Share captured contacts - containing caller feedback and competitive intelligence - with other departments and throughout your organization
• Identify patterns and trends in your captured interactions