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About Callmedia

Callmedia is a suite of software and services for your contact centre that will help you enhance customer service, improve productivity and delight your customers.

Callmedia offers products and services that deal with a range of applications from predictive dialling to multi-media contact centres, and from mission critical conferencing applications to web-based scripting, from protocol conversion to host-based routing and from simple screen-popping to complex call handling systems.

Callmedia is in use extensively in the outsourced call centre industry, financial services, manufacturing, local government, travel and distribution and is recognised for its flexibility, reliability, solid engineering and comprehensive integration possibilities. As a switch independent, platform independent offering across the spectrum of call centre activity it is the call centre system of choice.

The Callmedia suite comprises three core components (Click on the image to enlarge):

Callmedia Enterprise
is a full-featured multimedia contact centre.Its blending engine is designed to handle inbound and outbound telephone calls, emails, web interactions, SMS messages and faxes seamlessly, ensuring that each customer contact is handled by themost appropriately skilled person each time, allowing you to deliver better customer service more efficiently, all the time.

Callmedia Advance
provides world-class outbound dialling for proactive contact with customers. From preview dialling for business-to-business calls, right up to high-performance predictive dialling, it is always fully compliant with the world's strictest legislation and codes of practice whilst still delivering fantastic agent productivity.

Callmedia Professional
provides call centres with advanced and easy-to-use development and integration tools that give organisations the flexibility and capability they need. Delivering CTI, Screen-pop, Dial from screen, Voice and Data transfer as well as ACD integration, CallmediaProfessional enables you to tailor the solution to meet your needs and drive down costs.

Callmedia provides the complete solution. From consultancy through to implementation and support, we deliver on our key goal - making your contact centre work better.

The Benefits

• Complete solution - Callmedia is a single solution covering inbound, outbound, multimedia, CTI, reporting, blending and routing.
• Easy to use - Callmedia uses a Windows-style interface for all reporting, configuration and management tasks. If you can use Windows - you can use Callmedia.
• Easy to deploy - Callmedia is simple to install, configure and run. This keeps service costs down and starts delivering value more quickly.
• Integration-friendly - Callmedia can be integrated with virtually any environment. There are 32 different APIs and interfaces, including support for Windows, UNIX, Linux and Java.
• Practical - Callmedia's design is the result of many years of call centre experience and its evolution is driven by regular customer feedback sessions.