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Avaya Contact Centre

one-X Agent is a contact centre agent desktop interface that provides contact centre agents with the tools they need to provide a superior customer experience, whether they're working in the head office, a branch office or a home office.

The simple to use and intuitive user interface has one touch access to common agent features as well as more sophisticated contact centre capabilities such as integrated video.

Its advanced contact handling features such as on-demand access to customer-specific information and immediate access to colleagues and experts throughout the business are designed to support agents in delivering a superior customer contact experience.

Support for virtualisation allows for a variety of low-cost agent desktop deployment options. Embedded work-anywhere options help companies implement home agent programs and avoid desk space expenses while lowering the costs of acquiring and maintaining a skilled agent workforce. one-X Agent helps companies attract and retain top talent by removing the constraints of physical work location. Innovative advances in contact centre technology for the agent desktop enable virtual operations to enhance a contact centre's power, speed, and efficiency - no matter how far-flung the agent workforce may be.