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Avaya Aura Presence Services
Avaya Aura Presence Services provides a scalable, high performance presence aggregation service that collects and disseminates rich presence from Avaya and third party sources. By leveraging a set of collectors, which link the core presence capabilities with these other presence sources, Avaya is able to bridge presence information across a diverse set of business environments. Using rich presence, users gain the ability to more effectively reach the people they need, leveraging the multiple channels of communications available to them.
Presence is commonplace in Unified Communication Solutions, but has the potential of driving new levels of customer care in the contact centre by making expert resources readily available to respond to a customer issue. The Intelligent Presence Server works in concert with other presence-enabling capabilities provided by Avaya. In addition to showing presence in Avaya desktop clients and IP phones, Avaya presence solutions extend to a wide array of business communications applications. On-the-phone status can be seen in Microsoft Office Communicator and applications like Outlook and SharePoint that use SmartTags. Phone status is also viewable in IBM Lotus Sametime and applications using Live Names, such as Lotus Notes and Jabber instant messaging.
When client software from Avaya, Microsoft, IBM Lotus, and Adobe is integrated with Avaya Meeting Exchange for an audio only or web conference call, a roster of call participants and the speaker is shown. Avaya video applications utilise presence to show continuous presence (the ability to see multiple video participants at the same time) or the active speaker in a video call.
Key Benefits
- Increased productivity: Utilise an accurate view of a user's presence and how best to communicate with that user.
- Easier collaboration: Between mobile, remote, and headquarters' employees through presence awareness.
- Faster issue resolution: Through more effective communication.
- Privacy and security ensured: Users and the enterprise are able to set their own status indicators.
- Most comprehensive set of presence source information: Support for both Session Initiation Protocol for IM and Presence Leveraging Extensions (SIMPLE) and Extensible Messaging and Presence Protocol (XMPP) protocols.
- Highly scalable: Supports large number of employees
Key Features:
- Avaya presence aggregation: Avaya Aura Presence Services aggregates presence information from a wide variety of Avaya endpoints, including the one-XTM family of clients and Avaya Aura. Intelligent Presence Server also leverages presence from the Microsoft Office Communicator, and in future releases will support presence with IBM Lotus Sametime, Lotus Domino, and Microsoft Exchange.
- Multi-protocol support: Avaya Aura Presence Services supports SIP/SIMPLE and XMPP protocols, enabling it to
aggregate and federate presence with most major IM and messaging solutions as well as a number of user productivity tools. - Server to server updates: Avaya Aura Presence Services architectural design leverages expertise in network traffic management. Using server-to-server updates, it is able to efficiently collect and publish presence information effectively, reducing traffic on the network.
- Availability rules and policy: The rules engine within the Avaya Aura Presence Services applies a set of policies against the presence information to determine a user's presence. In future releases, these rules will be customisable by the business so that they can adjust them to best fit their needs and definitions of "available."