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Avaya and Nortel Joint Roadmap

Avaya has announced its new product roadmap following its acquisition of Nortel.

The ethos is open standards, communication enabled business processes and effective, collaborated real-time communications. Using Session Initiation Protocol (SIP) businesses, both large and small, can make smooth transitions to new applications and communication capabilities at their own pace while protecting existing communications investments.

The new Avaya roadmap integrates products and services from Nortel Enterprise solutions with the Avaya Aura solution to create a new level of business communications.

The Roadmap includes:

• Additions to Unified Communications
  Avaya's unified communications portfolio is Avaya Aura, a SIP-based communication platform that unifies complex communications networks. With proven abilities to reduce infrastructure costs and easily deploy centralised collaboration and customer service applications, Avaya Aura provides an upgrade path for all existing Nortel voice and UC customers. The roadmap expands the value of Avaya Aura with the addition of Avaya (formerly Nortel) Agile Communications Environment (ACE). ACE uses Service-Oriented Architecture and Web Services to facilitate the rapid development of communications-enabled applications.
• Changes to Avaya Contact Centre
  Contact centres will move to a SIP-based, service-oriented architecture, simultaneously supporting multiple modes of communication. The new contact centre solution will be based on a new and collaborative work assignment model that will connect customers, agents, and information. The new capabilities will enable businesses and organizations to stay ahead of growing customer care demands for tighter integration and lower costs. The integrated roadmap will seamlessly extend the combined Avaya and Nortel Enterprise Solutions market-leading portfolio with capabilities for agent desktop, work assignment, experience management, and analytics that will scale from mid-range to large contact centres.
• Inclusion of Nortel Data Products
  Avaya will adopt the current roadmap of the Nortel Enterprise Solutions data products in its entirety. Avaya believes that the technology, customer base and innovative product roadmap represent a compelling value proposition for global customers. A key component of plug and play communications is the underlying, enabling network and the new Avaya data portfolio brings significant advantages of "Always-On" reliability, network efficiency and scalability to grow with customers' business needs. Included in the Avaya data portfolio are solutions for Ethernet Switching, Routers, Wireless Networking, Access Control and Unified Management.
  

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