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Application Enablement Services (A.E.S)

Application Enablement Services is a server-based software solution that provides an enhanced set of telephony Application Programming Interfaces (APIs), protocols, and Web Services. AES makes the full-functionality customisation capabilities of Avaya communication solutions accessible by corporate application developers, third party Independent Software Vendors (ISVs), Authorised Business Partners, and Systems Integrators through standard Web Services via SOAP/XML methods. This enables integration of business and communication applications to leverage the power of real-time telephony and system management functions of Avaya Aura via
a Web Service, providing a standard and familiar method for IT data application developers to implement new and innovative solutions.

AES delivers the CTI architecture and platform that supports existing Call Centre application requirements, along with new emerging telephony APIs as they become available. AES consolidates multiple CTI server platforms onto a single server while supporting the leading industry APIs, including TSAPI, JTAPI, Avaya CallVisor LAN (CVLAN) API, Definity LAN Gateway (DLG) and the Device Media and Call Control (DMCC) API.

This platform provides complete backward compatibility for all these APIs, ensuring that the Application Enablement Services platform serves legacy, current, and future application needs.

Key Benefits

• Improved efficiency and productivity: Eliminate manual dialling and drive all communication operations to a single desktop interface (i.e., Microsoft OC or IBM Sametime client).
• Better application development and integration: Leverage Web Services interfaces to develop and integrate applications for business solutions.
• Improved TCO: With the latest IP-based call recording solutions.
• Increased uptime for critical applications: Utilise a secure, load-balanced, and redundant communication link to Avaya Aura to lessen disruptions.

Key Features

• ‘Click-to-Call': Integration to IBM Lotus Sametime or Microsoft Office Communicator
  - Presence/Status
  - Click-to-call/conference
  - DND (MOC only)
  - Call Hold & Forward (MOC only)
  - Outlook calendar integration
• 3rd Party database integration: Enable telephony integration
• Server-based or software-only option
• CTI support for Contact Centre Environments
• Virtual AES Server embedded on Communication Manager Express
  

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