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Avaya Aura

Avaya Aura Communication Manager (AACM)

The Avaya Aura Communication Manager is comprised of a number of individual system components. The layered architecture is designed to meet immediate business needs, while providing a path to future capabilities. The architecture emphasises end-to-end management, security and serviceability, and enterprise-wide reporting and analytics.

Because it uses open-standards architecture, software and communications devices from other manufacturers & developers can easily be integrated to create a bespoke solution to meet exact customer requirements.

It also has a number of security and resilience features embedded within its design to ensure reliability and safety for mission-critical operations.

Avaya Aura Communication Manager solutions work for all types and sizes of customer; scaling from less than 100 users to as many as 36,000 users on a single system and to over a million users on a single network.

The key features of the Avaya Aura Communication Manager are:

• Rich IP Telephony: Over 700 market-leading communication features.
• Video telephony: Making video as easy as a phone call by integrating desktop and conference video.
• Branch solutions: Targeted capabilities for customer-facing branches, retail stores, financial and insurance offices, and government offices requiring local customer service oriented functionality.
• Enterprise-wide SIP session management: A single point of control for enterprise-wide dial plan and user profile management across a redundant distributed SIP network.
• Multi-vendor presence aggregation: Combining user presence information from Microsoft, IBM, XMPP and SIP/ SIMPLE, with real-time information from every phone and soft-client.
• Application enablement: Web Services and APIs that allow customers and third-parties, including Avaya DevConnect partners, to tightly integrate with business applications and systems with Avaya Aura.
• End-to-end security: Security defences, encryption, authentication and certificate use are embedded at all levels across Avaya Aura to ensure secure continuous communications.
• High availability: Comprehensive design choices for ensuring continuous communications include, survivable media processing, multiple IP connection paths, survivable servers for fragmented networks, full-function survivability packaged within local gateways, low-cost choices for small locations, and smart phones and gateways that accelerate reconnection.
• Hardware and design flexibility: Avaya provides comprehensive families of Linux-based application
  servers, media gateways, business phones and unified communications applications to meet different customer needs.
• Management, support and remote monitoring: System Manager and Avaya Integrated Management provide a full suite of tools for single-site to multi-site, software update, SIP and network management.

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