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Avaya one-X Communicator
Avaya one-X Communicator is a software application that unifies telephony, messaging, corporate directories, video, and audio conferencing onto one common PC-desktop interface. Users will enjoy having all their communications tools in one place and the time-saving features it provides.
From an organisational point of view, wherever your users are located or whatever they are doing, your enterprise communications will have a single look, feel, and identity. And this consistency and familiarity will enhance productivity by making advanced features highly accessible and easy to use.
The Avaya one-X Communicator can also be integrated with other desktop productivity tools such as Microsoft Office Communicator and Citrix Presentation Server to provide an even richer end-user experience.
The main components of the one-X Communicator are:
Telephony Interface
Features and Benefits
- Provides a user-friendly interface to enable you to make, receive and manage calls from your PC.
- Clear, intuitive design lets you see what's happening at a glance.
- Time-saving features like ‘click-to-dial' and access to corporate directories.
- Simple to operate - just click on an icon to mute, hold, or transfer.
Messaging Interface
Features and Benefits
- Provides ‘visual voicemail' to display all your voice messages on screen.
- Gives you the chance to focus on the most important voicemails first.
- Simple to operate - click to play, delete, call or search. Allows you to forward voicemails to email.
- ‘New message' and ‘message waiting' indicators built into dashboard.
Intelligent Presence Interface
Features and Benefits
- Provides a ‘live' directory telling you the whereabouts and availability of colleagues.
- Clear, colour-coded design means location and availability can be determined ‘at a glance'.
- Prevents frustration of ‘telephone tag' and provides multiple ways of contacting someone - phone, email, or instant message.
- Easy to operate - simply click on a contact to communicate.
Organiser Interfaces
Features and Benefits
Contact Management (shown opposite)
- Provides an effective and easy way to manage your contacts.
- Displays searchable corporate and personal directories.
- Easy to operate - simply click on a contact to communicate.
Call Logging
- Logs incoming and outgoing calls across all your communications devices.
- Easy to store information for future reference.
Video Interface
Features and Benefits
- Makes a video call as easy as a phone call.
- Allows multi-participant video conferencing.
- Provides unified audio/video call, transfer, forward, hold, mute, and call coverage features.
- Running video through Avaya Communication Manager provides bandwidth management and class of service control.