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Avaya one-X Attendant
one-X Attendant takes switchboard operations to a higher level, enabling intelligent call routing with a personal touch. Often the first person your customer or prospect speaks to is the reception. Customers are are more likely to work with you if they are satisfied with their telephone service experience.
Avaya one-X Attendant solution is an application on the Avaya Aura Communication Manager and provides highly efficient telephony connections for attendants, receptionists and secretaries. It allows operators to quickly and easily provide communications and presence type information for any telephony connection request.
one-X Attendant is a PC based software application that integrates telephony with external caller data and workforce information. This application solution is easily expandable as business communication requirements for small, medium and large companies evolve over time.
This solution enables simple switchboard operation with fast and direct call routing in ways that company employees may soon consider indispensable. For example, one-X Attendant converts switchboard functions into a multimedia and text information system that enables operator access to a large range of information about customers and staff availability.
The solution interlinks telephone data with staff information, including absence notifications and customer backgrounds, making it a highly productive system for reception, switchboard and secretary desks. With this application, an operator can immediately see whether a staff member is in the building or not, and who might be the right substitute for them if they are unavailable to take a call. This helps connect all callers to a competent person without delay.
When a call is first connected, Avaya one-X Attendant immediately identifies the customer by name and links the call with related contact information. This allows an Attendant to welcome the caller personally by name or native language while connecting them to the right person; the responder who receives the customer call will know who is calling as well as have access to key information about the caller. The system can also display the current business availability status for the customer's contacts or his substitute, to help promptly make the right connection.
Key Features
- Expandable, easy to use/learn
- Touch screen compatible
- Adaptable for blind/visually impaired users
- Customer contact management
- Central and external databases such as Outlook
- Monitor up to 2,000 extensions.
- Presence and absence information from MS Outlook or Lotus Notes Calendars
- Support for attendant vectoring and tenant partitioning
- Compatible with Windows Server 2008 or Windows XP/7
- Requires a customer provided server
- Minimum 17" TFT Monitor with 1280 x 1024 resolution
Key Benefits
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Increased productivity: one-X Attendant allows users to quickly and easily connect callers to the right people or department at the click of a mouse.
- Better customer service: one-X Attendant user can be presented with presence and calendar information for intended recipients of calls thus enabling them to provide a more in depth and informative response to callers.
- Enhanced company image: one-X Attendant allows receptionists to handle calls in a more uniform way, presenting a slicker polished corporate image to callers.
