28 March 2012
On your Marks, Get Set... are you ready for the Olympics ?London 2012 is only a matter of weeks away now and business preparations are underway to ensure there’s minimum disruption to the services we provide to you.
13 February 2012
Once upon a time, customers used to interact with companies via a Call Centre. In this old-fashioned world, very rarely did the customer live happily ever after. There were too many opportunities for the customer to be let down, being passed from pillar to post, left waiting in a queue or accidentally cut off. This process can be described as ‘linear‘. The linear path also relates to a basic online experience, where the customer would click on a weblink to be funnelled through various options. The end goal was often for a customer’s issue to be resolved by a real, live operator.
23 January 2012
Following a recent independent customer satisfaction survey, Avaya has awarded its Business Partner, G3, the prestigious ‘Partner in Customer Excellence’ accreditation. The new designation acknowledges G3’s outstanding performance in research conducted on behalf of Avaya by Walker, global experts in customer service consulting.
09 January 2012
London, 9th January 2012.
07 December 2011
By Alan Lloyd
Telephony technology has evolved immeasurably over recent years, moving towards increasingly sophisticated software-led multi vendor platforms managing a complex mix of voice and data over one connection. So if technology has evolved, why haven’t support services?
28 November 2011
G3 Telecommunications PLC hires Lee Shorten, former Avaya UK Managing Director, to develop service delivery strategy G3 has announced the appointment of Lee Shorten as strategic advisor to the G3 Board. Shorten takes on a consultative role having completed three years as Managing Director and Sales Leader for Avaya’s operations in the UK & Ireland.
14 October 2011
Leading IP telephony specialist G3 Telecommunications is now an official Corporate Supporter of the National Gallery in London. After working closely with the Gallery to deliver a communications solution that has enhanced telecoms management and dramatically reduced costs, G3 is proud to join some of the world’s most respected businesses in supporting the principles and work of this prestigious organisation.
12 October 2011
For those in the Republic of Ireland, RoI has a special meaning, but for most of us it represents the well worn (possibly worn-out) approach to justifying your investment decision. RoI has been around for ages with cyclical popularity geared to times of economic recession and ubiquitous within the IT industry where the value of technical solutions needs to be explained in simple terms to financial decision-makers allergic to tech-speak.
12 September 2011
G3 today announced the launch of web.alive, a new collaboration service to its customers and partners. Avaya's web.alive adds social presence to online meetings through rich and immersive avatar-based collaboration. Web.alive let's you see what others are seeing and where they are looking. The interface uses context-rich and engaging environments, leveraging a suite of tools to create a truly all-in-one easy to use meeting and collaboration platform.
01 March 2011
G3 Telecommunications has won the award for ‘Service Excellence’ at Avaya’s UK Partner Connect Event held on 1st March 2011 at the Barceló Hotel in Hinckley. Presented by Avaya’s James Stevenson, the award recognises G3 as ‘an exemplary provider of service to its customers’ and G3’s commitment to a strong strategy based on continual improvement in customer service delivery.
