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The Benefits

Increase Productivity and Efficiency

Automate Administrative Tasks

Avaya solutions help staff increase efficiency by streamlining access to information and routine administrative tasks. Examples include:

Record look-ups: When a patient calls, their information screen pops on the support staffs' pc to allow them to view the patient data quickly and more efficiently. Reducing the time needed for administrative tasks such as looking up patient records can have a dramatic impact on productivity and costs.

Patient scheduling: Patients that do not turn up for appointments cost money and unnecessarily delay care to other patients. Avaya solutions can provide a simple, automatic way of contacting patients, confirming appointments, and filling vacancies.

Patient self-service: Interactive speech-recognition software for prescription refills and to allow patients to obtain information (from the simple to the complex) over the phone - frees up staff resources. Information captured in the self-service transaction can be used to more efficiently provide additional service and support.

Make the most of your resources

These new intelligent communications solutions have capabilities that help increase job satisfaction as well as retain and utilise skilled personnel resources more effectively, sharing them across your entire organization:

Working from home: IP-based communications make it possible to equip a new generation of home-based employees. For example, transcriptionists and night shift help desk workers can have all communications tools and access to information they need to support the hospital at their home office.

Remote sites: With the network working as 1 effective system, that is centrally managed, solutions such as such as meeting exchange, video conferencing, remote working and Session Initiation Protocol (SIP) makes medical personnel available across a wide range of locations.