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G3 & Healthcare

G3 Telecommunications specialises in designing, implementing and maintaining IP communications across large organisations, this includes solutions for the Healthcare industry; Hospitals, Medical Centres, Nursing Homes, as well as Doctors and Dentist surgeries.

Communications are becoming more intelligent, they can now integrate with all business operations and applications and features help serving the patient, helping to reduce costs, improve patient satisfaction and improve the quality of patient care.

G3 can deliver intelligent communications into healthcare communications networks, providing a communication solution that reduces costs, improving patient and satisfaction and enhancing the safety and quality of care.

The healthcare sector was of the first organisations to adopt new communications technology with pagers and mobile phones, today with Avaya technology, G3 is helping healthcare professionals use these devices for much more than basic contact.

Medical professionals carry more than one communications device and their colleagues may try devices in order to reach them, with technology from Avaya, all devices ‘speak to each other' the system knows which is the best device to contact them on, you just dial one number. The system can also filter and manage various types of calls.

The system also provides all the features and functionality of a deskphone on the PDA, Blackberry, mobile, soft phone (IP phone software on a laptop) or wireless phone. Do everything you would on your deskphone but on any phone you choose, you can handle calls, retrieve messages, set up conference calls, record calls and more.

 

Applying Technology

The technology available today and how it's applied in Healthcare

These world-class healthcare solutions are specifically designed to offer one seamlessly integrated answer to the communication and business challenges facing today's healthcare organisations.

Reach the Right Doctor the First Time, Any Device
G3 design communications solutions that integrate voice and data communications, this can be done using a wireless network, this means all healthcare professionals can seamlessly connect to information and each other through any device whether desk phone, wireless handset, mobile phone, email, PDA or Instant Messaging.

Patient Care
Wireless applications connect medical staff; patients can contact and communicate with attendant nurses with wireless phones, nurse call systems and/or text message. Wireless technology and messaging is used to alert housekeeping for needed services. Physicians and technicians can access information, such as email, voicemail, alerts through speech access, improving patient care.

Improved Communications
With improved communications the skills of everyone in the entire organisation, regardless of the individual's location, can transform the institution and provide increased productivity, efficiency and reduced costs, whilst also providing a better service to the patient.

Continuity of Operations
Continuity of operations and the reliability of the organisations communications system is of a critical nature. G3 only provides communications solutions that are highly reliable, with a robust feature set and a lower total cost of ownership. G3's solutions include enterprise survivable servers, should for any reason the system go down, the survivable server will take over to ensure the organisation is always contactable.

One-Number Contact
One Number access means everyone uses 1 number, their extension number, whether they use their desk phone, wireless handset or mobile, which ever device they choose. Contact Centres and Interactive Response systems can handle appointment scheduling, billing issues and route a call to the right medical professional the first time, improving patient care and satisfaction.

 

The Benefits

Increase Productivity and Efficiency

Automate Administrative Tasks

Avaya solutions help staff increase efficiency by streamlining access to information and routine administrative tasks. Examples include:

Record look-ups: When a patient calls, their information screen pops on the support staffs' pc to allow them to view the patient data quickly and more efficiently. Reducing the time needed for administrative tasks such as looking up patient records can have a dramatic impact on productivity and costs.

Patient scheduling: Patients that do not turn up for appointments cost money and unnecessarily delay care to other patients. Avaya solutions can provide a simple, automatic way of contacting patients, confirming appointments, and filling vacancies.

Patient self-service: Interactive speech-recognition software for prescription refills and to allow patients to obtain information (from the simple to the complex) over the phone - frees up staff resources. Information captured in the self-service transaction can be used to more efficiently provide additional service and support.

Make the most of your resources

These new intelligent communications solutions have capabilities that help increase job satisfaction as well as retain and utilise skilled personnel resources more effectively, sharing them across your entire organization:

Working from home: IP-based communications make it possible to equip a new generation of home-based employees. For example, transcriptionists and night shift help desk workers can have all communications tools and access to information they need to support the hospital at their home office.

Remote sites: With the network working as 1 effective system, that is centrally managed, solutions such as such as meeting exchange, video conferencing, remote working and Session Initiation Protocol (SIP) makes medical personnel available across a wide range of locations.

 

Trauma2Doc

What is Trauma2Doc?

Trauma2Doc is an Intelligent Communications system specifically designed for Healthcare. The system connects thousands of medical and emergency specialists in seconds. Trauma2Doc improves collaboration and is expected to improve patient care, save lives and boost overall efficiency.

Preparation is key:
Many hospitals and emergency planning departments do not currently have the surge capacity to respond effectively to an epidemic illness or acts of terrorism with multiple casualties. These types of events re4quire the rapid assembly of emergency personnel and resources. Trauma2Doc is an automated emergency resource planning and coordination system.

With the touch of a button Emergency Coordinators can rapidly communicate to medical personnel. Responses are centralised and can be coordinated and in the event of an urgent situation, planning decisions are more easily facilitated. Trauma2Doc is not dependent on any one type of telephone system.

Optimising Communications:
Trauma2Doc goes beyond the traditional telephone call trees and can be customised to suit the specific emergency team and location.

Resource information and requirements based on disaster categories can be pre-configured and serve to substantially reduce planning and communications time.

In the event of a trauma, an Emergency Coordinator can activate the Truama2Doc system by initiating a notification on an easy to use screen. After selecting the trauma type and severity level, pressing ‘go' send the notification.

Trauma2Doc places a call to the relevant personnel requesting their assistance. Responders can enter their availability and the ETA via their mobile phone, home phone, blackberry, PDA etc.

Frequent system updates display the responses to the request on a large screen in real-time allowing for rapid resource allocation.

Disaster Recovery:
During major network outages both a command centre and the trauma notification system can be set up in minimal time with the addition of the Avaya MCS system

The Architecture of the system:
The solution is enabled using the Avaya Communication Enable Business Process product group
The solution is built on the Avaya MultiVantage Platform
Applications such as voice and text to speech are included
The solution utilises VoIP and SIP


Healthcare systems must be ready to handle the influx of patients and injuries that result from both natural and man-made disasters. These situations require rapid assembly for emergency personnel and resources.

70% of hospitals report that they do not have ‘surge capacity' to respond effectively to epidemic illness or act of terrorism. Trauma centres need to pull together appropriate medical teams, scale the requirements of the event, notify pertinent staff members, confirm their timely arrival and securely communicate to gatekeepers.

The task is complicated by the proliferation of multiple methods of contact such as telephone land lines, mobile phones, IP Phones, the Internet, private networks and PDAs.

The current patch-work phone and web systems are too slow and lack a system wide ‘field of vision' necessary for rapid responses.

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